Guest Directory

Dear guest,

It is an incredibly honorable pleasure to welcome you at 11 Mirrors Design Hotel, the first hotel to be chosen as a part of Design Hotels™ in Ukraine! We are delighted that you have chosen to stay with us during your trip to Kyiv. Thank you!

We will face it as our personal challenge to offer you a memorable experience and make your comfort and safety our main priorities!

Our focus consists in designing the perfect stay. Located in the very heart of the Ukraine`s capital, 11 Mirrors is an independent lifestyle space, created for those wishing to enjoy memorable views and feel the city`s pulse.

Our ambition is to be constantly agile and adapt our beautiful place to your desires. You will find everything here to help you relish each moment of your stay. 11 Mirrors is an excellent destination that inspires you to experience new emotions and anticipates your desires. We are prepared to bring you some bright and new impressions, while every art-object, décor element and overall unique atmosphere reflects different moods of yours, which have to be considered in the numerous facets of personality.

Our team will be perfectly coordinated in order to offer you the services you deserve. Our front desk agents will be happy to orchestrate your various requests. This Directory provides detailed information about services and amenities available at our design hotel.

Our every-minute dedication enables us to deliver you a great and lasting experience months after you stay. You will receive personalized care and attention here, while our team will do everything possible and stick to exceed your expectations. We hope you will have a memorable stay at 11 Mirrors and enjoy rich history of modern Kyiv — inspiring, vivid and progressive city.

Dr. Wladimir Klitschko
The Originals

Our Services

Information about hotel services is provided for your convenience. Please contact our Front Desk, should you have any questions.

Front Desk

Front Desk is open for you from 7:00 till 23:00 7 days a week. Check-in time is 14:00, check-out time is 12:00. Late check-out is possible, based on preliminary agreements. Please dial 11 to contact our Front Desk administrators.

Marriott Bonvoy Membership

11 Mirrors Design Hotel is a member of Marriott Bonvoy™, the global loyalty program. Please contact our Front Desk to learn more about participation.


At 11 Mirrors Design Hotel, we know how much you value time. Our concierge service will do everything to make you happy and choose the most comfortable option for you. We can organize many unique services that you will not have to worry about. You can contact the concierge service 24 hours a day by dialing 11.


Rooftop Restaurant & Bar: The 11th floor of the hotel accommodates a restaurant and bar that offers a fine dining and drinking experience alongside a glorious view of Kyiv’s city skyline. It is open every day from 7:00 till 23:00 to treat guests to sumptuous breakfasts, lunches and dinners.
Our cuisine blends the finest national recipes, European sophistication, and our creative vision. The menu also features design cocktails and a world-class cocktails, and DJ-sets or live music, adding more positive vibes to the space every Friday and Saturday night.

Room Service: For those who prefer the privacy of dining in their room, we offer a room service menu with delivery.

Lobby Bar: Nestled on the mezzanine floor, a cozy, snug bar is a perfect place for having a nice chat with your friends and colleagues over a cup of coffee or a cocktail. For guests` convenience, there is a self-catering corner in the lobby bar, where you can make some coffee.

Breakfast: Begin a relaxing day with our Breakfast Buffet. Served in the casual ambiance, our breakfast buffet offers the friendly service and made-from-scratch food prepared of highest quality Ukrainian ingredients. Breakfast is served at the Hotel’s restaurant from 7:00 till 11:00 on weekdays and from 7:00 till 12:00 on weekends.

Making Coffee and Tea in Room: Coffee and tea making sets are available on request. Should you require any assistance, please call our Front Desk at 11.

Dress Code: The lobby bar and the panoramic restaurant reserve the right to refuse serving people who are dressed inappropriately. It is not recommended to come to the restaurant in pajamas or any other sleeping clothes.

Conference Areas

Both the lobby bar and rooftop restaurant can be easily transformed into a venue to host any kind of event. We can help you arrange business meetings, negotiations, private parties, receptions, presentations, workshops, seminars and banquets.

Fitness & SPA

FIZIKA Fitness Space is Kyiv`s high-end fitness center, situated just a 5-minute walk from 11 Mirrors in the entertainment complex AVALON. Here you may find following services: gym, SPA Zone, and a Beauty Salon. Special rates are available for you.


We provide daily room cleaning between 8:00 and 17:00. If you want your room to be cleaned at a convenient time for you, please contact the Front Desk by dialing 11. You are welcome to ask for extra soap, shampoo, toothbrush or toothpaste, shaving kit, towels, blankets, pillows, etc.

For your convenience, the Hotel offers laundry, ironing and dry-cleaning services 7 days a week. Please ask a Front Desk to coordinate you on the exact timing of your request. You will find the order form and laundry bag in the wardrobe of your room.

Technical Assistance

If you need assistance in setting up an Internet connection or face any other problem when using the Hotel’s equipment, please contact our Front Desk by dealing 11.


11 Mirrors supports the ‘Success Packages’ charity project launched by Klitschko Foundation. The initiative aims to help promote sports among Ukrainian youngsters and contribute to their harmonious development. Please contact our Front Desk to learn more about participation.

Medical Assistance

If you need medical assistance, please ask our Front Desk to call an ambulance or recommend a medical clinic.

Additional Services

If your gadget runs out of power — you can always use a stylish portable Power Bank of ours.

Styling box is a service that will solve the issue of forgotten but necessary little things. You will find socks, various girls` little things, hair styling and much more in the box. Please contact Front Desk to get more information.

Smoking Policy

According to the current Ukrainian law and hotel policy smoking is prohibited in all the guestrooms and other hotel’s areas. In case of violation of previously mentioned rules, the hotel administration reserves the right to apply penalty in the amount of 5000 UAH.

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