Guest Directory

Dear guest,
It is my great pleasure and honour to welcome you to 11 Mirrors Design Hotel! I am delighted that you have chosen to stay with us during your trip to Ukraine’s capital. 11 Mirrors is an independent lifestyle hub created for those wishing to live in the very heart of the city and feel its pulse. You will find everything here to help you enjoy every moment of your life. 11 Mirrors is an excellent destination in itself that anticipates your desires and inspires you to experience new emotions. We share your values and seek to bring you some new, bright impressions, while each element, art-object and interior detail reflects a facet of your multifaceted personality. This Directory provides detailed information about services and amenities available at our design hotel. Should you have any questions, please contact our administrators – they will be happy to help you. I hope you will have a memorable stay at 11 Mirrors and find Kyiv rich in history, cosmopolitan, inspiring, contemporary, urban, broad-minded, and collaborative. You will receive personalised care and attention here, and our team will do everything possible to exceed your expectations. Your comfort, safety and quality rest are our priorities!
11 Mirrors Design Hotel Team


Information about hotel services is provided for your convenience. Please contact our Front Desk, should you have any questions.


Front Desk is open for you 24 hours a day 7 days a week. Check-in time is 14.00, check-out time is 12.00. Late check-out is possible, based on preliminary agreements. Please dial 11 to contact our Front Desk administrators.


11 Mirrors Design Hotel is a member of Marriott Bonvoy™, the global loyalty program. Please contact our Front Desk to learn more about participation.


At 11 Mirrors, we know that your time is important. Our concierge team will do their best to save your time and energy, and will always choose the best option for you. We can arrange many unique services that match your unique personality. Please dial 11 to contact the Concierge.


Rooftop Restaurant & Bar: The 11th floor of the hotel accommodates a restaurant and bar that offers a fine dining and drinking experience alongside a glorious view of Kyiv’s city skyline. It is open every day from Sun – Wed : 7:00 AM – 11 PM and Thu – Sat: 7:00 AM – 2:00 AM to treat guests to sumptuous breakfasts, lunches and dinners. Our cuisine blends the finest national recipes, European sophistication, and our creative vision. The menu also features world-class handcrafted cocktails, and DJ-sets and live music add more positive vibes to the space every Thursday, Friday, Sunday night.

Room Service: For those who prefer the privacy of dining in their room, we offer a room service menu with delivery -- Sunday-Wednesday until 23.00 and Thursday - Saturday until 02.00

Lobby Bar: Nestled on the mezzanine floor, a cosy, snug bar is open every day from 11.00 until 23.00. It is a perfect place for having a nice chat with your friends and colleagues over a cup of coffee and a glass of cocktail.

Breakfast: Begin a relaxing day with our Breakfast Buffet. Served in the casual ambiance, our breakfast buffet offers the friendly service and made-from-scratch food prepared of highest quality Ukrainian ingredients. Breakfast is served at the Hotel’s restaurant from 7.00 to 11.00 on weekdays and from 7.30 to 12.00 on weekends.

Dress Code: For those who prefer the privacy of dining in their room, we offer a room service menu with a 24-hour delivery.

Making Coffee and Tea in Room: Coffee and tea making sets are available on request. Should you require any assistance, please call our Front Desk at 11.


Both the lobby bar and rooftop restaurant can be easily transformed into a venue to host any kind of event. We can help you arrange business meetings, negotiations, private parties, receptions, presentations, workshops, seminars and banquets.


Kyiv’s two high-end fitness centres, situated just a 5-minute walk from 11 Mirrors. One of them is Leonardo Wellness Club, part of Leonardo business-centre, which offers a 25-meter swimming pool. The other one is FIZIKA Fitness Space situated in the entertainment complex Avalon. Our both partners provide a gym, SPA Zone and Beauty Salon. Special rates are available for you.


We provide daily room cleaning between 8.00 and 17.00. If you want your room cleaned at a more convenient time for you, please contact our Front Desk at 11. You are welcome to ask for extra soap, shampoo, toothbrush or toothpaste, shaving kit, towels, blankets, pillows, etc.

For your convenience, the Hotel offers laundry, ironing and dry cleaning services 7 days a week. Your order will be performed within one or two days. You will find the order form and laundry bag in the wardrobe of your room.

11 Mirrors provides a regular turndown service from 18.00 to 19.30. Please contact our Front Desk if you prefer another timing.


If you need assistance in setting up an Internet connection or face any other problem when using the Hotel’s equipment, please contact our Front Desk at 11.


11 Mirrors supports the ‘Success Packages’ charity project launched by Klitschko Foundation. The initiative aims to help promote sports among Ukrainian youngsters and contribute to their harmonious development. Please contact our Front Desk to learn more about participation.


If you need medical assistance, please ask our Front Desk to call an ambulance or recommend a medical clinic.


Thanks to our Stylish Power Bank, you will never need to worry about running out of power again. The item price is 2600 UAH


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